faq
General
- how long until my package is delivered
we generally dispatch within 2 days of an order being placed
deliveries within the UK take between 3-5 days.
- can I return / exchange the items?
yes you can return / exchange the items within 14 days of receipt.
for returns you must send an email to moomu@mac.com within 7 days of receipt of the goods stating the reason for return, after we have received and inspected the items, we will request a refund (via Paypal) to your credit card. this may take a couple of days to appear on your account
for exchanges, please send an email to moomu@mac.com stating which items you wish to exchange and the items you wish to exchange them for, we will need to receive the goods back before debiting or crediting your credit card accordingly. for exchanges postage charges will be applied.
for both exchanges and returns we recommend that you register post the returned goods with the Post Office, so that, in the event of loss, you can claim the value of the parcel from the Post Office. we cannot be held responsible for any packages lost in the post.
we cannot refund the cost of the returned post, except when it is an error caused on our behalf
- where should I send items for return / exchange?
please send registered post along with your original invoice and packaging, unless damaged to:
moomu, basement, 37J randolph crescent,london w9 1dp
- can I have the items delivered to a different address? / can the invoice be sent to me directly?
yes, you can, you just need to fill inthe details in “shipping address” when you checkout
the invoice will be sent directly to you when you fill in the account / payment details
- why should I join the mailing list?
we like to keep you up to date with our latest products, special offers and forthcoming sales and events
we will never pass on your details to third parties
Lemani
- how long will the candle burn for?
the candles will burn for approximately 30 hours
- how can I ensure an even burn on the wax?
please allow the candles to cool before re-lighting
cut the wick very short and keep in the centre of the vase
keep the candles out of a direct draft and place on a fireproof surface
- how do I clean the vase so I can reuse it with a tealight?
the best way to clean the vase is to soak it in some detergent and hot water overnight, any wax residue should rise to the top of the vase, remove with some disposable kitchen towel, then wash thoroughly
are there any safety precautions i should take with candles?
yes, do not forget to blow out the candle before leaving the room, never leave the candle burning whilst unattended
keep out of reach of children
Bholu
what does “Bholu” mean?
“Bholu is a Kaatchchhi term of endearment to a small child. it is often used from a grandparent towards a grandchild.
- is Bholu’s embroidery always hand done?
yes, all the embroidery is done with a silk thread, wool or organdie and is all hand stitched onto the felt using one traditional embroidery technique. there are no production lines of commercial manufacturers, even the tailors who do the machine stitching of zips and edgings use a foot pedal sewing machine. Bholu products are proudly made to the highest quality in all aspects of production.
- where does the felt come from?
the felt is made especially for Bholu in Gujarat from Australian wool. the felt is made by a means of stretching and layering the wool and it is then compressed. After the felt is thick enough, it is dyed and then rolled with an oil (calendering) to prevent piling and the colour running.
- how do I clean and will they pill?
all Bholu products are dry clean only, as they are handmade from different natural fibres. to spot clean just use a damp cloth to sponge the stained area. the calendering prevents any deep staining as it is a from of oil coating and also stops the fabric piling.
-what are the cushion inserts made from and how do I look after them?
the cushion inserts are made from duck feather & mircofibre, the feather gives it a great weight and softness. make sure you fluff up your cushions occasionally as they need to be fluffed otherwise they will stay flat!
- does each piece look different if they are handmade?
yes and no. the designs and colours are exactly the same, but there will be slight variations in the handiwork as each of the women has a different hand!
- how much of Bholu’s price tag goes back to the women?
the gujarati women are paid approximately 25% of what Bholu pays cost for the product. the other 75% goes to the outsourced costs of the felt production, the thread, the dying, the raw materials and the importing costs. the women are paid very well and it keeps them with their own independent income.
- what conditions do the women work in?
the women can either work from home or in a house set up in the city. the artisans are often generations of women who have passed down the skills of their handiwork from one woman to another. the environments in which they work are harmonious and the women tend to work together in a social gathering.
bell + watson
- do I have to dry clean my tote?
your tote can be machine washed on a cold cycle in a garment bag.
do not tumble dry
we recommend that you press when dry to avoid creasing